Skip to content | Accessibility | Sitemap | Contact Us
Shopping Basket
Terms of Use
Book Now
Get our newsletter

Opening hours

Winter Season


Open Tuesday, Wednesday, Thursday, Saturday & Sunday


10am - 4pm (last admission 3pm)


Full opening hours
How to get here
How to get to Beamish Museum
Twitter Feeds
Video of the month

Terms of Use

Website usage terms and conditions

By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Beamish Museum Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

www.beamish.org.uk is provided by Beamish Museum Limited and its suppliers (“we”/”our”/”us”). The term ‘you’ refers to the user or viewer of our website.

The purchase of goods from us is subject to our Terms and Conditions of Purchase, this includes terms and conditions for Museum admission tickets. Availability and use of www.beamish.org.uk

Availability of website

We will endeavour to ensure that www.beamish.org.uk is available 24 hours per day without any interruptions. However, due to the nature of the internet this may not always be technically possible and no guarantees are given as to the quality or reliability of access to the website.

We reserve the right to make www.beamish.org.uk unavailable at any time or to restrict access to parts or all of www.beamish.org.uk without notice in order to maintain, repair or update the website or if it is necessary for legal reasons. www.beamish.org.uk is a general information service.

Liability

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Beamish Museum Limited is committed to the highest standard and quality of information and every attempt has been made to present up-to-date accurate information. However, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Beamish Museum Limited shall not be liable for any losses or damages arising from your use of the website, including reliance on information contained on the website. Although we take all reasonable measures to ensure that the information provided to it from third parties is accurate and not defamatory or offensive it cannot control the content or take responsibility for pages maintained by external providers or linked pages.

Links

www.beamish.org.uk has links to other websites which will have different privacy, trading and use policies and conditions and you should familiarise yourself with the same. Beamish Museum Limited takes no responsibility for the content or accessibility of these sites.

Copyright

www.beamish.org.uk belongs to Beamish Museum Limited, its style and structure, and the materials and information on it are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. None of the data or content found on the website may be reproduced, published, distributed, posted or transferred modified or linked to another website without the express written permission of Beamish Museum Limited. Any trade mark, logo, crest or other identifiable emblem of Beamish Museum shall remain our property at all times.

Privacy policy and data protection

It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them. We comply with all applicable Data Protection laws in the UK. Beamish Museum Limited takes your privacy seriously. We collect personal information (such as your name, contact details, credit card information) that you supply to us. Your information is collected when you request information from us, contact us, make a booking with us, purchase tickets from us, register to use additional services offered by us or make a donation to us. We will update your information whenever we get the opportunity to keep it current, accurate and complete.

No credit card numbers are stored by our servers and all card processing takes place through a secure server operated by our Payment Service Provider and to which we do not have direct access. No data transmission and storage over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

You may indicate your preference for receiving direct marketing by post or e-mail from us. You will be given the opportunity on every communication we send you to indicate that you no longer wish to receive our direct marketing material. Once properly notified by you, we will take steps to stop using your information in this way.

Parts of www.beamish.org.uk and our billing process are automatic and we may process your personal data as part of the billing process.

Personal data collected is evaluated periodically to determine whether it is current and still needs to be held. Subject to any legal retention requirements, you may notify us if you do not wish your data to be held. We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish.

If you have any questions contact museum@beamish.org.uk

Cookies

Information is collected from you when you shop with us, or when you contribute to or use some of the advanced features on the site. In addition, we may use cookies to remember login details on the People’s Collection, or to remember your selections in the shopping basket. These are not used for tracking purposes. We do not use cookies to collect personal information about you and no details are stored. If you do not wish to receive cookies then you can set your web browser to reject them.

Terms and conditions of purchase

In purchasing tickets for entry into Beamish you enter into an agreement with Beamish Museum Limited on these ticket specific terms that incorporate the “Common Terms” on this website applicable to all transactions. Click here to read the full terms of use relating to this website.

Classes of Ticket Holders

For the purpose of ticket sales the following definitions apply:

  • An Adult is a person aged from 17 years to 59 years (inclusive).
  • A Child is a person aged from 5 years to 16 years (inclusive). Children will not be admitted without an adult.
  • A Senior is a person aged 60 years or over.
  • A Student is an Adult who holds any type of valid photographic identity card showing they are a student in full time education.

Ticket Collection

When your purchase has been confirmed your reference is the e-mail sent to the e-mail address you specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide.

If the delivered e-mail does not match your order, we will be happy to amend your order accordingly. Please contact museum@beamish.org.uk

Beamish Museum Limited will not mail out any tickets purchased online. When your purchase has been confirmed your reference is the dispatched e-mail sent to the e-mail address you specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide.

Ticket and Beamish Unlimited Pass Purchase and Validity

Online payments for Unlimited tickets can only be refunded if unused. Any request must be made in writing within 6 months of the online transaction. Tickets for evening events are non-refundable and cannot be exchanged for an alternative date or event, or replaced in the event of loss.

Unless otherwise stated, no tickets will be sent out in the post.

If you are unable to visit on your chosen date, tickets can be used on an alternative date. However, tickets are only valid for use for 6 months from the date of purchase.

A Beamish Unlimited Pass purchased online in valid for 12 months from the date of the first visit.

At times we do offer tickets at special rates, i.e. midweek winter offer. Tickets purchased at these rates are only valid on specific dates. We are happy to upgrade your ticket to a Beamish Unlimited Pass, however you will be required to pay the difference.

Please visit the website for opening times and prices.

Resale

No ticket may be resold without the prior written consent of Beamish Museum Limited. If any person attempts to enter Beamish with a ticket that has been resold without Beamish Museum Limited’s written consent, Beamish Museum Limited may refuse entry and no compensation is payable to that person by Beamish Museum Limited. 

Delivery

Beamish Museum Limited will not mail out any tickets purchased online, unless otherwise stated.When your purchase has been confirmed your reference is the dispatched e-mail sent to the e-mail address you specified. It is your responsibility to check prior to purchase that the information you have supplied to us in respect of your ticket requirements is accurate. We are only responsible for issuing tickets in accordance with the information you provide.

Returns

If the delivered e-mail does not match your order, we will be happy to provide you with a replacement. Please contact museum@beamish.org.uk Tickets for evening events are non-refundable and cannot be exchanged for an alternative date or event.

Beamish Unlimited Pass Terms and Conditions

Pass holders can gain free entry to Beamish during normal opening hours (last admission 3pm) for 12 months from the date of the first visit. There are a small number of days and events when the Beamish Unlimited Pass is not valid, including special evening events such as Halloween. Admission information will be included in the event details, however please telephone the Museum or visit our website for details if you are unsure.

Your Pass will act as proof of purchase of a Beamish Unlimited Pass and must be produced on arrival to gain admission. If you arrive at the Museum without the Pass, you will be asked to pay the normal admission price and this will not be refunded.

On collection of your Unlimited Pass you will be required to sign the Pass in front of a member of Beamish Staff. Beamish Unlimited Passes are not transferable to any other person and passes must only be used by the named Beamish Unlimited Pass holder. Staff will always verify the identity of the pass holder(s) prior to admission.

Beamish is unable to check for lost or forgotten Passes on the day of a visit. If you lose your Pass, please contact us beforehand by calling 0191 370 4000. We are unable to issue a replacement Pass without notice of at least 5 days.

Children under 17 years of age must always be accompanied by an adult. If a child pass holder is included on a Family Pass, proof of both membership and the identity of the child must be produced to obtain free admission.

The Pass may not be used for group/educational visits or in conjunction with any other concessions, discounts, or for commercial/business use.

The Museum reserves the right to refuse admission.