COVID-19 - FAQs for Visiting Beamish

UPDATE: Under the government’s COVID-19 national lockdown, the museum is currently closed.

We’ll be keeping you updated on our social media and website as we continue to follow the government’s COVID-19 restrictions, for latest government advice visit https://www.gov.uk/guidance/local-restriction-tiers-what-you-need-to-know.

A huge, heartfelt thank you to everyone for your continuing support, it really does mean the world to us. Beamish is a charity and 95 per cent of our income is from our visitors, including ticket sales, retail and catering.

The safety of our visitors, staff and volunteers remains our number one priority and we are looking forward to welcoming you to the museum again soon.

How can I find out more about my visit to Beamish?

Under the government’s COVID-19 national lockdown, the museum has had to close its doors again. Once we reopen you will be able to find out more about visiting the museum here, including a Visitor Information Guide.

How can I book a visit?

For everyone’s safety, ALL visitors need to pre-book a timed entry slot online in advance of their visit, including Friends of Beamish members and Beamish Unlimited Pass holders (see more information about passes further down the page). Once the museum reopens, you will be able to book timeslots here, we’ll keep everyone updated.

We introduced pre-booked timeslots in line with government COVID-19 safety guidance to allow us to safely limit the number of visitors at the museum each day to enable social distancing. You will be able to arrive any time during your timeslot, e.g. from 12pm-12.45pm. Once you’re inside the museum you will be able to stay until closing, there’s no time limit on your visit. Please keep an eye on our social media pages and website for updates on the museum’s reopening.

What facilities will be open?

Once we are able to, we will update you on our reopening and what we will be able to open at the museum, depending on government COVID-19 restrictions.

What COVID-19 Secure safety measures have you introduced?

Once we are able to reopen, you’ll see additional health and hygiene measures across the museum site, in line with COVID-19 Secure safety guidance. We’ve been awarded the “We’re Good To Go” standard, for organisations that are following government and industry guidelines, have a COVID-19 risk assessment in place and have a process to maintain cleanliness and aid social distancing.

We can’t wait to welcome you back to the museum. Once we are able to reopen, our friendly staff and volunteers will be on hand to help with any queries you may have.

Measures that were introduced at the museum in response to the COVID-19 pandemic before our closure:

  • Various signs and information around the museum.
  • Handwashing facilities and hand sanitiser stations located across the museum.
  • Encouraging visitors to keep two metres apart from others for social distancing.
  • Enhanced cleaning regimes across the museum.
  • Glass screens installed where necessary.
  • Encouraging visitors to wear a face covering in ALL indoor spaces, as specified in government rules.
  • Our staff and volunteers received additional COVID-19 Secure training.
  • Asking everyone to pay by card/contactless only.

How can I help Beamish during this time?

Thank you very much for your support! Beamish is a charity and 95 per cent of our income is from visitors, including tickets, catering and retail – our closures due to the COVID-19 pandemic are continuing to have a significant impact on the museum.

Donations can be made by clicking here – we really appreciate your support!

You can also help us by becoming a Friends of Beamish member click here, buying or renewing a Beamish Unlimited Pass or giving a gift voucher, please click here.

You can also make a purchase from our new online shop, with unique Beamish items, inspired by our exhibits and collection click here.

Your donations and purchases are supporting the museum and helping to secure our future, thank you!

What happens if I already have a Friends of Beamish membership or Beamish Unlimited Pass?

Thank you for supporting the museum by becoming a Friends of Beamish member or purchasing an Unlimited Pass, we really do appreciate it.

For everyone’s safety, all visitors will need to pre-book a timeslot for entry online, including Friends of Beamish members and Beamish Unlimited Pass holders, in line with COVID-19 safety guidance.

As a charity, 95 per cent of our income comes from our visitors, including ticket sales, and our closures due to the coronavirus pandemic have had a major impact on the museum. We have launched a fundraising appeal for support to help us get up and running again from the severe impact caused by COVID-19.

We hope you have enjoyed visiting Beamish and we are asking our passholders whether, as a way to support us due to the impact of the coronavirus pandemic, you can stay with the original expiry date on your pass – this would really make a huge difference for the museum. The cost of the Beamish Unlimited ticket is the same as a day ticket for entry to the museum, the Beamish Unlimited ticket does, however, allow free entry to the museum for 12 months from the date of purchase of this ticket (excluding evening events at an additional charge). The admission prices for Beamish Unlimited tickets we feel are very good value, and we strive to keep any increase in prices to a minimum. We are therefore requesting, with the impact of COVID-19 on the forced closures of the museum, that existing Beamish Unlimited ticket holders who have benefited from a visit, continue with their existing Beamish Unlimited ticket and expiry date. This will greatly assist us as we progress towards a full reopening of the museum as quickly and as safely as possible, for all visitors, staff and volunteers.

However, we do understand that this may not be an option for some Beamish Unlimited ticket holders, so if you would like to discuss this further please email entranceteam@beamish.org.uk. Enquiries may take longer than usual due to the coronavirus situation. Thank you for your support.

What if I have a gift voucher?

If you have not yet redeemed your gift voucher, please be assured that you will still be able to use it.

To redeem your Unlimited Pass gift voucher, you will need to pre-book a timeslot for your visit via our website and you will be able to redeem your gift voucher at our Entrance when you arrive.

If you have any further enquiries about gift vouchers, please email entranceteam@beamish.org.uk.

Are you running events?

Due to COVID-19 safety measures, we are currently unable to hold our planned events programme. The continuing COVID-19 restrictions mean that they still cannot take place.

Please keep checking our website and social media for latest information and you can also sign up to our e-newsletter here http://www.beamish.org.uk/sign-up-to-our-newsletter/.

Can I donate an item to the museum’s collection at this time?

Due to the COVID-19 situation, we are currently unable to take donations into the museum at this time. We will be keeping this under review and will give updates on our website here http://www.beamish.org.uk/donating-objects-to-beamish-museum/. Thank you very much for thinking of us, we really appreciate it, and hope that when we are through these exceptional times that you will once again think of us for your donation.