COVID-19 - FAQs for Visiting Beamish

Under Step 3 of the roadmap, we have reopened many of our indoor exhibits and attractions, and are running our 1950s buses.

ALL visitors will need to pre-book an entry timeslot online in advance of their visit, including Friends of Beamish members and Beamish Unlimited Pass holders.

Timeslots for visits until 18th July are available now. Please read full information below before booking.

BOOK HERE https://beamish.digitickets.co.uk/category/28378

Under Step 3, from 17th May onwards, we are also able to open many of our indoor attractions and exhibits, run our 1950s buses and offer table service in our Tea Rooms daily.

Please see our Step 3 Visitor Information Guide, including map, click here.

All visitors need to follow government COVID-19 rules https://www.gov.uk/guidance/covid-19-coronavirus-restrictions-what-you-can-and-cannot-do

A huge, heartfelt thank you to everyone for your continuing support, it really does mean the world to us. Beamish is a charity and 95 per cent of our income is from our visitors, including ticket sales, retail and catering.

The safety of our visitors, staff and volunteers remains our number one priority and we have COVID-19 Secure measures in place across the museum.

We are looking forward to welcoming you to Beamish again soon!

 

How can I book a visit?

For everyone’s safety, ALL visitors will need to pre-book a timed entry slot online in advance of their visit, including Friends of Beamish members and Beamish Unlimited Pass holders.

Timeslots for visits until 18th July are available now. Please read full information below before booking.

We’ll keep everyone updated about timeslots for visits beyond these dates as we continue to follow the government’s COVID-19 roadmap.

We introduced pre-booked timeslots in line with government COVID-19 safety guidance to allow us to safely limit the number of visitors at the museum each day to enable social distancing. You will be able to arrive any time during your timeslot, e.g. from 12pm-12.45pm. Once you’re inside the museum you will be able to stay until closing, there’s no time limit on your visit.

All visitors will also require a Beamish Unlimited Pass or Friends of Beamish membership to enter the museum. The Beamish Unlimited Pass is valid for 1 whole year from the date of purchase, ensuring you do not miss the exciting events that Beamish has to offer.

To make sure you have an enjoyable and safe visit, please see our visitor information below before booking your tickets, to find out what facilities are available. You can also download our Visitor Information Guide above.

 

What facilities will be open?

Under Step 3 of the government’s COVID-19 roadmap, from 17th May, we have been able to reopen many of our indoor attractions and exhibits, run our 1950s buses, and offer table service daily in our Tea Rooms in The 1900s Town. We have reopened as many of our indoor spaces as we can, in line with COVID-19 rules, and will be opening others as and when we’re able to. Find out more here.

 

Will your transport be running?

Under Step 3 of the government’s COVID-19 roadmap, from 17th May, we are able to run our 1950s buses. Our bus service will call at the Entrance-Pockerley-The 1900s Town-Foulbridge-Entrance on a circular route. We are not yet able to operate a service to The 1900s Pit Village. Social distancing rules are in operation and seats will be allocated for each group by the conductor as you board. Please remember to wear face coverings as per government rules.

The wheelchair accessible vehicle will also be available on-call (please request it via any member of staff who will radio for it to attend) and will be limited to one household or support bubble per trip. It will not be operating in general service and is solely available for those who require its adaptations, including the wheelchair lift at the rear of the vehicle. The crew have been inducted and trained to look after you and enable you to enjoy your visit to the museum.

 

What catering options do you have?

We can now offer a range of catering options, with both sit in and takeaway options available. Please see our Visitor Information Guide for more information.

  • In The 1900s Town: The Tea Rooms (table service only), The Sun Inn pub (takeaway, nonalcoholic drinks only), Herron’s Bakery (takeaway), ice cream kiosk (weekends and local school holidays, takeaway only).
  • 1950s welfare hall (table service and takeaway, weekends and local school holidays only).
  • Fairground catering stall (weekends and local school holidays only).
  • In The 1900s Pit Village: Davy’s fish and chip shop (takeaway), Sinkers’ Bait Cabin (takeaway).

 

How do I book a timeslot?

For everyone’s safety, ALL visitors need to pre-book a timed entry slot online in advance of their visit, including Friends of Beamish members and Beamish Unlimited Pass holders (see more information about passes further down the page).

Timeslots for visits until 18th July are available now. Please read full information below before booking.

The museum is open daily, 10am to 5pm.

Timeslots for visits from 17th May to 20th June 2021 (inclusive) will be available to book from 10am on 12th May.

When booking a visit online, you’ll need to:

>Select Entry Timeslots and say how many people are coming (excluding under 5s), following government rules.

>Select your date and timeslot (subject to availability).

>Buy your Beamish Unlimited Pass or Friends of Beamish membership (or confirm that you already have one to be scanned when you arrive at the museum).

>Continue to checkout and make sure your booking is submitted. (You will receive an email confirmation, please check your junk/spam folder if it does not arrive in your inbox.)

We’ve introduced pre-booked timeslots in line with government COVID-19 safety guidance to allow us to safely limit the number of visitors at the museum each day to enable social distancing. You can arrive any time during your timeslot, e.g. from 12pm-12.45pm. Once you’re inside the museum you can stay until closing, there’s no time limit on your visit.

Please don’t travel to the museum if you haven’t pre-booked a visit as we will not be able to admit anyone who arrives without a pre-booked timeslot, or those who arrive outside of the timeslot they have booked.

 

What COVID-19 Secure safety measures have you introduced?

You’ll see our additional health and hygiene measures across the museum site, in line with COVID-19 Secure safety guidance. We’ve been awarded the “We’re Good To Go” standard, for organisations that are following government and industry guidelines, have a COVID-19 risk assessment in place and have a process to maintain cleanliness and aid social distancing.

We can’t wait to welcome you back to the museum. Our friendly staff and volunteers will be on hand to help with any queries you may have.

Measures introduced at the museum in response to the COVID-19 pandemic include:

  • Signs and information around the museum.
  • Handwashing facilities and hand sanitiser stations located across the museum.
  • Social distancing – please keep two metres apart from others.
  • Enhanced cleaning regimes across the museum.
  • Glass screens installed where necessary.
  • We’re asking visitors to wear a face covering in ALL indoor spaces, as specified in government rules.
  • We’re asking everyone to pay by card/contactless only.
  • Our staff and volunteers have received additional COVID-19 Secure training.

 

Will toilets be open?

There will be toilets open in The 1900s Town, The 1900s Pit Village and Entrance. The Changing Places facility in our the 1950s welfare hall can be accessed with a RADAR key.

Will I need to pay by card for any purchases during my visit?

Yes, as part of our safety and hygiene measures, all payments will need to be by card/contactless only, with no cash transactions across the museum.

Will I need to provide details for NHS Test and Trace?

Under government rules, all visitors over the age of 16 will be asked to scan the NHS QR code using the NHS COVID-19 app, or provide their name and contact details at the Entrance for the purposes of NHS Test and Trace. Please have your phone ready and the app installed and open upon arrival. The NHS Test And Trace Privacy Policy can be found here.

How can I help Beamish during this time?

Thank you very much for your support! Beamish is a charity and 95 per cent of our income is from visitors, including tickets, catering and retail – our closures due to the COVID-19 pandemic are continuing to have a significant impact on the museum.

Donations can be made by clicking here – we really appreciate your support!

You can also help us by becoming a Friends of Beamish member click here, buying or renewing a Beamish Unlimited Pass or giving a gift voucher, please click here.

You can also make a purchase from our online shop, with unique Beamish items, inspired by our exhibits and collection click here.

Your donations and purchases are supporting the museum and helping to secure our future, thank you!

What happens if I already have a Friends of Beamish membership or Beamish Unlimited Pass?

Thank you for supporting the museum by becoming a Friends of Beamish member or purchasing an Unlimited Pass, we really do appreciate it.

For everyone’s safety, all visitors will need to pre-book a timeslot for entry online, including Friends of Beamish members and Beamish Unlimited Pass holders, in line with COVID-19 safety guidance.

As a charity, 95 per cent of our income comes from our visitors, including ticket sales, and our closures due to the coronavirus pandemic continue to have a major impact on the museum. We have launched a fundraising appeal for support to help us get up and running again from the severe impact caused by COVID-19.

We hope you have enjoyed visiting Beamish and we are asking our passholders whether, as a way to support us due to the impact of the coronavirus pandemic, you can stay with the original expiry date on your pass – this would really make a huge difference for the museum. The cost of the Beamish Unlimited ticket is the same as a day ticket for entry to the museum, the Beamish Unlimited ticket does, however, allow free entry to the museum for 12 months from the date of purchase of this ticket (excluding evening events at an additional charge). The admission prices for Beamish Unlimited tickets we feel are very good value, and we strive to keep any increase in prices to a minimum. We are therefore requesting, with the impact of COVID-19 on the forced closures of the museum, that existing Beamish Unlimited ticket holders who have benefited from a visit, continue with their existing Beamish Unlimited ticket and expiry date. This will greatly assist us as we progress towards a full reopening of the museum as quickly and as safely as possible, for all visitors, staff and volunteers.

However, we do understand that this may not be an option for some Beamish Unlimited ticket holders, so if you would like to discuss this further please email entranceteam@beamish.org.uk. Enquiries may take longer than usual due to the coronavirus situation. Thank you for your support.

What if I have a gift voucher?

If you have a gift voucher you will be able to redeem your voucher when you visit. If your gift voucher has expired, you will have three months to redeem your voucher from the date the museum reopens.

To redeem your Unlimited Pass gift voucher, you will need to pre-book a timeslot for your visit via our website and you will be able to redeem your gift voucher at our Entrance when you arrive.

If you have any further enquiries about gift vouchers, please email entranceteam@beamish.org.uk.

Can I donate an item to the museum’s collection at this time?

Due to the COVID-19 situation, we are currently unable to take donations into the museum at this time. We will be keeping this under review and will give updates on our website here http://www.beamish.org.uk/donating-objects-to-beamish-museum/. Thank you very much for thinking of us, we really appreciate it, and hope that when we are through these exceptional times that you will once again think of us for your donation.

 

Beamish Flower Trail

If you’re visiting Beamish this spring, why not complete our Flower Trail? Follow the trail and see if you can find out all of our fantastic floral facts.

Download the flower trail here.

 

Keep an eye on our website and social media pages for more information on upcoming events.

 

Thank you to everyone for your support, which is greatly appreciated, and we look forward to welcoming you to Beamish soon.

 

We continue to follow government and public health COVID-19 safety guidance and reserve the right to alter our facilities, operations and opening times without prior notice.