COVID-19 - FAQs for Visiting Beamish

We look forward to welcoming you to Beamish!

The safety of our visitors, staff and volunteers is our first priority as always, and we continue to have a range of COVID-19 Secure measures in place, in line with industry best practice and guidance from the Association of Leading Visitor Attractions.

To find out more about about our exhibits and facilities, including catering and toilets, download our visitor map.

How do I book a visit to Beamish?

All visitors aged five and over will need to pre-book an entry timeslot online and also require a valid Beamish Unlimited Pass or Friends of Beamish membership (these can be purchased online with timeslot). (Maximum group sizes must be in line with current government rules.)

Timeslots for visits up to 5th September 2021 are currently available to book.

BOOK HERE> https://beamish.digitickets.co.uk/category/35499 – please read full information below before booking.

How to book your visit:

 If you need to buy a Beamish Unlimited Pass and book a timeslot:

  • Visit Book Beamish Unlimited Passes and Entry Timeslot
  • Select the ticket types you would like to purchase and click ‘Add to Basket’.
  • All visitors aged five and over will need to pre-book an entry timeslot, to book this, click ‘Check availability and book now’ to book your timeslot ticket.
  • Continue to basket and checkout – make sure your booking is submitted (you will receive an email confirmation, please check your junk/spam folder).

If you already have a Beamish Unlimited Pass or Friends of Beamish Membership and need to book a timeslot:

  • Visit Book Entry Timeslots for existing Pass holders
  • Add the number of entry timeslots you require and click ‘Select your session’.
  • Select date and timeslot (subject to availability).
  • Continue to basket and checkout – make sure your booking is submitted (you will receive an email confirmation, please check your junk/spam folder).

Pre-booked timeslots are part of our COVID-19 safety measures to allow us to safely limit the number of visitors and enable social distancing. You can arrive any time during your timeslot, e.g. from 12pm-12.45pm. Once you’re inside the museum you can stay until closing, there’s no time limit on your visit. The museum is open daily, 10am to 5pm.

Beamish Unlimited Passes and Friends of Beamish memberships are valid for one year from the date of purchase.

The safety of our visitors, staff and volunteers remains our number one priority and we have COVID-19 Secure measures in place across the museum.

A huge, heartfelt thank you to everyone for your continuing support, it really does mean the world to us. Beamish is a charity and 95 per cent of our income is from our visitors, including ticket sales, retail and catering.

 What COVID-19 Secure safety measures do you have?

The safety of our visitors, staff and volunteers remains our number one priority. We continue to have additional health and hygiene measures in place across the museum, as we follow industry best practice and guidance from the Association of Leading Visitor Attractions. We’ll continue to monitor this and will keep everyone updated.

For visits from 19th July, please see our visitor map.

Our COVID-19 Secure measures will be continuing after 18th July, in line with industry best practice and include:

  • Maintaining reduced visitor numbers to safely manage the number of people at the museum and allow everyone enough space to enjoy their visit.
  • Handwashing facilities and hand sanitiser stations located across the museum site for your convenience.
  • Glass screens installed where these will be most beneficial in keeping you, and our staff and volunteers, safe.
  • We’re asking visitors (unless exempt) to wear a face covering in all indoor spaces and on our transport (in line with Government statements that they expect and recommend that this remain the case).
  • Payments by card/contactless only.

If you or anyone in your party is feeling unwell we ask that you stay at home and ensure you follow all NHS guidance.

We’ve been awarded the “We’re Good To Go” standard, for organisations that are following government and industry guidelines, have a COVID-19 Secure risk assessment in place and have trained all of our staff and volunteers to make your visit a safe and comfortable one.

Our friendly staff and volunteers will be on hand to help with any queries you may have.

 

How do I find out more about the museum site?

Step back in time and discover life in The 1900s Town, 1900s Pit Village, 1820s Pockerley, The 1940s Farm and 1950s welfare hall.

For visits from 19th July, please see our visitor map.

Is your transport running?

Yes, our vintage buses are operating throughout the day on a circular route around the museum, calling at the Entrance, Pockerley, Town and Foulbridge.  We are following government advice and recommending that face coverings are worn whenever on a vehicle, and that visitors respect each other’s personal space when waiting for or on board our vehicles.

Our wheelchair accessible vehicle will also be available on-call (please request it via any member of staff who will radio for it to attend) and will be limited to one household or support bubble per trip. It will not be operating in general service and is solely available for those who require its adaptations, including the wheelchair lift at the rear of the vehicle. The crew have been inducted and trained to look after you and enable you to enjoy your visit to the museum.

Pockerley Waggonway is operating daily for a ride through the Georgian landscape.

The Colliery Railway operates on the second Friday of each month, and for special events as advertised.

We can’t yet run our trams but will be getting these back in operation again as soon as possible. After nearly 18 months out of service due to the COVID-19 pandemic, there’s a great deal of maintenance and recommissioning work to complete on our tram fleet (some tramcars are over 100 years old) and our 1.5 miles of track, as well as crew training and refamiliarisations (a necessary safety step), before our trams can begin running again. We’ll be keeping everyone updated on our website and social media.

What catering options do you have?

We have sit-in and takeaway options available. For visits from 19th July, please see our visitor map.

  • The 1900s Town: The Tea Rooms (table service), The Sun Inn pub (takeaway), Herron’s Bakery (takeaway), ice cream kiosk (weekends and local school holidays, takeaway).
  • 1950s welfare hall (weekends and local school holidays).
  • Fairground catering stall (weekends and local school holidays).
  • The 1900s Pit Village: Davy’s fish and chip shop (takeaway), Sinkers’ Bait Cabin (takeaway), Miners’ Institute (takeaway, weekends and school holidays).
  • The 1940s Farm: British Kitchen (takeaway, weekends and school holidays).

Picnic bags and takeout afternoon teas can also be pre-ordered online (must be booked at least 72 hours before your visit). Information will be emailed separately after you have made a timeslot booking, and orders can be collected during your visit. Please note, pre-booked catering is non-refundable.

Will I need to pay by card for any purchases during my visit?

Yes, as part of our safety and hygiene measures, all payments will need to be by card/contactless only, with no cash transactions across the museum. We’ll continue to keep this under review.

Will I need to provide details for NHS Test and Trace?

The NHS QR code is displayed at our Entrance to enable people to scan it on arrival, using the NHS COVID-19 app.

How can I help Beamish during this time?

Thank you very much for your support! Beamish is a charity and 95 per cent of our income is from visitors, including tickets, catering and retail – our closures due to the COVID-19 pandemic are continuing to have a significant impact on the museum.

Donations can be made by clicking here – we really appreciate your support!

You can also help us by becoming a Friends of Beamish member click here, buying or renewing a Beamish Unlimited Pass or giving a gift voucher, please click here.

You can also make a purchase from our online shop, with unique Beamish items, inspired by our exhibits and collection click here.

Your donations and purchases are supporting the museum and helping to secure our future, thank you!

What happens if I already have a Friends of Beamish membership or Beamish Unlimited Pass?

Thank you for supporting the museum by becoming a Friends of Beamish member or purchasing an Unlimited Pass. As a charity, 95 per cent of our income comes from our visitors, including ticket sales, catering and retail – we really appreciate your support.

For everyone’s safety, all visitors will need to pre-book a timeslot for entry online, including Friends of Beamish members and Beamish Unlimited Pass holders, in line with COVID-19 safety guidance.

If you have further enquiries relating to your pass, please email entranceteam@beamish.org.uk.

I am a carer, how do I get a ticket?

If a disabled visitor requires another person as their carer to allow them to visit the museum, then this carer visits free of charge (and does not need to purchase an Unlimited Pass or Friends of Beamish membership). Carers will still need to pre-book a time slot in advance, along with the person they are accompanying.

For more information about accessibility, please visit our Accessibility page http://www.beamish.org.uk/accessibility/.

What if I have a gift voucher?

To redeem your Unlimited Pass gift voucher, you will need to pre-book a timeslot for your visit via our website and you will be able to redeem your gift voucher at our Entrance when you arrive.

If you have a query about an expired gift voucher that hasn’t yet been redeemed, or any other gift voucher enquiries, please email entranceteam@beamish.org.uk.

Can I donate an item to the museum’s collection at this time?

Due to the COVID-19 situation, we are currently unable to take donations into the museum at this time. We will be keeping this under review and will give updates on our website here http://www.beamish.org.uk/donating-objects-to-beamish-museum/. Thank you very much for thinking of us, we really appreciate it, and hope that when we are through these exceptional times that you will once again think of us for your donation.

Teddy Bear Trail

Summer is here and the Beamish teddy bears are coming out to play! Follow the paw prints on the map to find all 16 teddy bears, when you’ve found them, draw the item each bear is playing with on the other side of the page.

Download the Teddy Bear Trail here.

100 Things to See and Do at Beamish!

How many of our 100 Things to See and Do have you completed… and how many can you do this summer? CLICK HERE to find out more.

What events do you have planned?

We’ve got exciting events and activities coming up, see our What’s On page and social media for more information CLICK HERE

We continue to follow government and public health COVID-19 safety guidance and reserve the right to alter our facilities, operations and opening times without prior notice.

 

Thank you to everyone for your support, which is greatly appreciated, and we look forward to welcoming you to Beamish soon.